2xko Platform Privacy Notice

We at 2xko collect personal data when you register an account, deposit funds, or use our live-dealer tables and sportsbook. This page describes what we collect, how we use it, who we share it with, and what rights you have over your information. Our commitment is to keep your data secure and process it transparently according to applicable law.

Our 2xko platform processes personal data for account verification, payment processing, fraud prevention, and customer support. We do not sell your data to third parties for marketing. We retain data only as long as necessary to provide our service and comply with legal requirements. If you have questions about how we handle your information, our support team is available to assist you within standard response windows.

This notice applies to all users who access 2xko from supported jurisdictions where our service is available under local law.

What Data We Collect on 2xko

Account Registration and Identity Verification

When you open an account on 2xko, we collect your email address, phone number, password, and full name. We also ask for your date of birth and residential address. Before you can deposit or withdraw, we require identity verification. You upload a government-issued ID (KTP, passport, or national equivalent) and proof of address (utility bill or bank statement). We scan and store these documents securely. We do not store your password in plain text; we encrypt it using industry-standard algorithms. Your personal data is encrypted in transit and at rest on our servers.

Payment and Transaction Data

We record every deposit and withdrawal you make on 2xko. This includes the amount, date, time, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and the last four digits of your account number or wallet ID. We keep transaction records for at least seven years to comply with anti-money-laundering requirements. We do not store your full bank account number or wallet password. Payment processors (the banks and e-wallet providers) handle the actual transfer; we receive only confirmation of success or failure.

Gameplay and Betting Activity

Our 2xko platform logs every bet you place, every game result, and every withdrawal request. We record the timestamp, game type (live-dealer blackjack, roulette, baccarat, Dragon Tiger, Sic Bo, sportsbook, or slots), bet amount, and outcome. We use this data to settle disputes, detect fraud, and provide account history. We retain gameplay logs for 90 days; older logs are archived and kept for five years. We also collect your IP address and device information (browser type, operating system) for security purposes.

Customer Support and Communications

When you contact our support team via email or live chat on 2xko, we store your messages and our responses. We use this information to resolve your issue and improve our service. We may also send you emails about account changes, deposit confirmation, withdrawal status, or payment method updates. You can manage your email preferences in your account settings. We do not send unsolicited marketing emails. Any promotional message is sent only if you have opted in.

How We Use Your Data and Your Rights on 2xko

Data Processing and Third-Party Processors

We at 2xko process your data to provide our service, verify your identity, process payments, settle disputes, prevent fraud, and comply with law. We do not use your data for direct marketing without your consent. Our servers are located outside your jurisdiction; we use hosting and cloud services operated by third-party processors. We have contracts with these processors requiring them to protect your data with the same standards we use. We do not sell your data to data brokers or marketing companies. We may disclose data to law enforcement or regulators if legally required. We do not share your gameplay details with other players or the public.

Cookies and Tracking Technology

Our 2xko platform uses cookies to keep you logged in, remember your preferences, and track site usage. We use analytical cookies to understand how players navigate our platform and which games are most popular. These cookies do not identify you personally. Advertising cookies (if applicable) help us measure the effectiveness of promotional campaigns. You can disable cookies in your browser settings, but some features on 2xko may not function properly. We also use session tokens and authentication certificates to secure your connection.

Your Rights and Data Subject Requests

You have the right to access, correct, and delete your personal data on 2xko. To request a copy of your data, contact our support team with your account email. We provide a data export within 10 business days. If your information is inaccurate, you can update it yourself in your account settings or request our support team to correct it. You can request deletion of your account and associated data; we retain only transaction records as required by law. We do not transfer your data to another service without your written consent. Data subject requests are processed within 30 days. Your request is free unless it is manifestly unfounded or excessive.

Data retention

Transaction records 7+ years; gameplay logs 90 days active, 5 years archived; account data until closure.

Server location

Our 2xko servers may sit outside your jurisdiction; data is encrypted during transfer and storage.

Third-party access

Payment processors, hosting providers, and law enforcement (if legally required) only.

Data subject rights

Access, correction, deletion, and data portability; requests processed within 30 days.

Contact and Dispute Resolution

If you have concerns about how we handle your data on 2xko, contact our support team at the email provided in your account. We respond to privacy inquiries within 24–48 business hours. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. Our 2xko privacy policy is reviewed annually and updated if necessary. Changes are published on this page; continued use of the platform constitutes acceptance of the updated policy. Services are available only where local law permits; users are responsible for verifying compliance with their own jurisdiction's regulations.